Credit goes to: the.OCTOBER
Just recently, I bought this pretty necklace from the.OCTOBER! Upon receiving the item, I realized that I was told to pay extra for the parcel. She used the RM3.50, instead of the RM4.50 parcel. But I thought it wasn't really a big deal, I will just e-mail the seller and tell her about it.
So, I ripped the parcel apart excitedly and started checking out my new buy! I was slowly examining it and discovered that there were lots of scratches on it. Slowly, my excitement turned into a disappointment.
I quickly mailed the seller to inform her regarding the overcharged parcel and scratch item. She then replied me not long after saying how sorry she was for both the incidents. What surprised me was that she offered to refund me in FULL! Not only that, she even said that I can keep the necklace if I wanted to.
But I thought, that was really unethical, so I countered offer her by asking her to just pay me back about 3/4 of the total and I will keep the necklace. However, right after sending that mail to her, I found another defect on that necklace and once again mailed her to inform her about it!
She was so apologetic and insisted on the full refund. So, I obliged, provided her my bank details and she refunded me straightaway! I don't think many sellers would do that but hey, the.OCTOBER is an exception! ;) It is either they would delay in replying you or just say sorry and not doing anything about it!
Honestly, I love this seller of the.OCTOBER!! She is super responsible, efficient and kind! :) I made my payment on Tuesday and the following day she posted my item out already! :) And when I e-mailed her regarding the overcharged postage and defects on item, she replied me within minutes! Btw, I can assure that the.OCTOBER sells high quality stuffs (I bought a couple stuffs from them previously) just that, this time is an exception. Guess they took this batch stocks from a different supplier. Anywoots, I highly recommend this blogshop to all shopaholics out there!
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